Shipping, Returns & Refunds Policy — SlickGuard

At SlickGuard, we want every order to arrive quickly, safely, and exactly as expected. This policy explains how our shipping works, how returns and refunds are handled, and what to do if something goes wrong with your order. Please read it carefully before placing your order, and feel free to reach out to our customer service team if anything below is unclear.

Shipping Costs and Delivery Times

We believe shipping should be simple and predictable. Orders of $100 or more within the continental United States qualify for free shipping automatically at checkout, with no code or minimum-item requirement beyond the order total. For orders under $100, we apply a flat shipping fee of $7, regardless of the size or weight of your package, so you always know exactly what you'll pay before you check out. Please note that shipments to Alaska, Hawaii, Puerto Rico, and international destinations outside the continental U.S. may be subject to additional shipping charges due to carrier rates in those regions.

Once an order is placed, our team gets to work right away. Every order is processed and prepared for shipment within 1 to 2 business days. If you place an order over the weekend or on a holiday, don't worry — it will simply begin processing on the next available business day, so there's no need to reach out unless it's been longer than that.

After your order ships, delivery times depend on the shipping method you choose. Standard shipping typically takes between 3 and 7 business days to arrive, which covers the vast majority of our orders. If you need your product sooner, we also offer Express Shipping, which usually arrives within 2 to 3 business days for an additional cost. Because express rates and availability can vary depending on your location, we ask that customers interested in this option contact our customer service team directly — they'll be happy to confirm availability, provide an estimated delivery window, and let you know the exact cost so you can choose the best shipping option for your needs.

We know that shipping issues can be frustrating, and we're committed to making them right. If your package is lost in transit, arrives visibly damaged, or shows as "delivered" in tracking even though you never received it, please reach out to us within 3 calendar days of the delivery date listed on your tracking information. To help us resolve the issue as quickly as possible, we'll ask you to provide your order number, photos of the package or product if applicable, and confirmation of the delivery address used on the order. Once we have that information, our team will open an investigation with the shipping carrier and, depending on the outcome, arrange either a replacement shipment or a full refund.

Returns and Refunds

We want you to be confident in your purchase, and we also want to be transparent about how our return window works. Customers have 3 calendar days from the date of delivery to request a return. This window begins counting from the date the shipping carrier confirms the package was delivered, not from the date the order was originally placed, so please keep an eye on your tracking information if you think you may need to return an item.

Because our products are sealed for safety and quality assurance, we can only accept returns of items that are completely unused, with the original security seal intact and the product still in its original packaging. This also helps ensure that returned items are in a condition suitable for resale. Unfortunately, we are not able to accept returns of products that have already been opened or used, even if it is within the 3-day window, so we encourage customers to reach out with any questions about a product before opening it if they are uncertain.

How to Start a Return

Starting a return with SlickGuard is simple. Reach out to our customer service team and let them know your order number, the reason for the return, and, if relevant, a few photos of the product to help us understand the situation. Once we have this information, our team will walk you through the next steps and provide clear instructions to complete the process smoothly.

Who covers the cost of return shipping depends on the reason for the return. If you've simply changed your mind about a purchase, the cost of shipping the item back to us will be your responsibility. However, if we made a mistake and shipped you the wrong product, SlickGuard will cover all costs associated with correcting the error, no questions asked. The same is true if your product arrived damaged or with a manufacturing defect — in those cases, SlickGuard covers the full cost of both the return and the replacement, and we'll provide a prepaid return shipping label so you don't have to pay anything out of pocket. Outside of those situations, original shipping costs are non-refundable, since they reflect a service that was already completed at the time of purchase.

Refunds

Once we receive your returned item and confirm that it meets our return conditions, we'll let you know the resolution that applies to your situation. Depending on the circumstances, this may be a refund of the product's value, a replacement of the item, or an exchange for an equivalent product.

We aim to process approved refunds quickly. Once your returned product has been received and inspected by our team, we process the refund within 3 to 5 business days. From there, the exact time it takes for the funds to appear back in your account depends on your bank or card issuer, and can typically take an additional 5 to 10 business days.

Damaged or Defective Products

If your product arrives damaged or you believe it has a manufacturing defect, we want to hear from you right away. Simply send us your order number along with photos of the product and, if relevant, photos of the packaging it arrived in. This helps our team quickly verify the issue without requiring you to send the item back first in most cases. Once we've reviewed and confirmed the defect, we'll either send you a free replacement or issue a full refund, whichever makes the most sense for your situation.

Items Not Eligible for Return

To keep our return process fair and consistent, certain items are not eligible for return under any circumstances. This includes products that have been opened or used, items missing their original packaging, products purchased on sale or marked as final sale, gift cards, and incomplete kits or bundles. If you're ever unsure whether a specific product or promotion qualifies for return, our customer service team is happy to confirm before you make a purchase.

Our Warranty

SlickGuard stands behind the quality of everything we sell. We warrant that our products are free of manufacturing defects at the time of delivery. If a manufacturing defect is confirmed after review, we will replace the product at no cost to you, separate from our standard return window.

Customer Service

Our customer service team is here to help with any questions about your order, a return, or this policy. We respond to all inquiries within 1 business day, Monday through Friday.

SlickGuard Email: contact@slickguard.net

Last updated: 07/04/2026